Guides
How Heliune thinks about omnichannel support — voice, chat, widgets, guest call rooms, and an agent that can build beside the queue.
Embed a support widget as a launcher, page, or pane
Heliune widgets are workspace objects. Try chat persists the object and runs the attached flow before Install; requireEmail can ask for name and email before the first line; the public snippet still opens an inbox thread and can land on a named queue.
Omnichannel support that stays in one workspace
Voice rooms, inbox threads you can resolve, a flow and automation canvas, workspace run logs, and widgets in one Heliune workspace — with supervisor listen, whisper, and barge on the same call.
A customer joins the voice room from a link, not a seat
Heliune guest call rooms are public /call/{room} pages. The customer copies no password. The agent copies a link. Listen, whisper, and barge stay on the same room.
An AI support agent that builds the workspace
The Heliune builder agent sits in the workspace rail and drafts flows, widgets, automations, dashboards, tasks, contacts, and knowledge bases you can still edit by hand.