Omnichannel support that stays in one workspace
Voice rooms, inbox threads, widgets, and analytics in one Heliune workspace — with supervisor listen, whisper, and barge on the same call.
Heliune keeps the live call, the inbox thread, and the widget that started it in one workspace. You do not jump to a phone product to hear the customer, then a chat tool to finish the note.
Voice is a LiveKit room with recordings. A supervisor can listen, whisper, or barge without taking the handset away from the person on the call. Chat, email, and widget replies land in the same inbox queue.
What sits in the shell
- Calls with supervisor listen, whisper, and barge.
- One inbox for chat, email, and widget threads.
- Chat flows and automations opened from the conversation, not a separate ops app.
- Widgets you publish from the workspace and embed on your site.
- Dashboards that use the same objects the team already works in.
The builder stays in the rail
Routing used to mean leaving the queue. Heliune keeps the builder agent in the rail: describe a refund flow or a widget, get a workspace object, then open the manual editor if the draft is wrong.